Frequently Asked Questions (FAQ)

Welcome to our FAQ page. We hope to help you better understand our website and services by answering some common questions. If you have any other questions, please feel free to contact our customer service team.

Product information category

Are these knitted dolls handmade?
Yes, every piece of Kismet is crocheted by our craftsmen. Each work needs 4-6 hours of elaborate production to ensure unique texture and temperature.
What is the approximate size of the product?
Our regular dolls are 10-20cm in height. Please check the exact data on the product details page or ask customer service. We will answer your questions online 24 hours a day.
Can these dolls be machine washed?
Hand washing is recommended. Please use neutral detergent to gently rub in cold water and lay flat to dry. Avoid exposure and drying to keep the shape and softness.

Material safety class

What materials are used in the product? Is it safe?
We strictly choose OEKO-TEX-certified infant safety cotton thread, and the filler is high-quality PP cotton with anti-allergy. All materials have passed safety inspection to ensure skin-friendly safety.
Does the product contain any harmful substances?
Absolutely not. We promise that all materials conform to international safety standards, and do not contain harmful substances such as BPA and heavy metals, so that even infants are completely at ease when exposed to them.
Will the color fade?
We use environmentally friendly dyes with high color fastness, which will not fade under normal use after strict testing.

Order and delivery class

How long can it be delivered after placing an order?
We promise to complete the manual inspection and delivery within 1 working day. Choose the fastest logistics, most areas can be delivered within 3-6 working days.
Do you provide international delivery?
Yes, we provide global distribution service, and choose the fastest logistics, so that the baby can be delivered to you as soon as possible.
How to track my order?
After delivery, you will receive an email containing the tracking number, and you can check the logistics status at any time.

After-sales service

If the goods received are not satisfactory, can they be returned?
We offer a 90-day worry-free return service. If the goods remain intact and unused, you can apply for a return.
What if the goods are damaged in transit?
If you find transportation damage when receiving goods, please take photos immediately and contact customer service, and we will re-ship the goods free of charge or give you a full refund.
Is it possible to customize special styles?
We accept small batch customization, please contact us through customer service email to provide specific requirements, and we will serve you wholeheartedly.

Gift related category

Can you provide gift wrapping?
Yes! We provide exquisite environmental protection gift packaging service, and we can also give you handwritten greeting cards. Please note the requirements when placing an order or contact our all-day customer service directly.
Is it suitable for infants?
Our products are made of the safest materials, but it is recommended that infants under 3 years old use them under adult supervision to avoid eating small parts by mistake.

Brand story category

What's the special meaning of the name Kismet?
Kismet means "a beautiful meeting of fate". We believe that every hand-made lovely partner is waiting to meet the destiny takes a hand's master-perhaps it's cute and funny appearance that makes you smile, or it's soft touch that cures your fatigue. These are all wonderful arrangements of Kismet.
What is the core concept of the brand?
Our core idea is "brighten daily life with cuteness, and convey warmth with hands". We are committed to: creating cute designs that make people laugh, injecting relaxed happiness into life, inheriting and innovating hand crocheting skills, rejuvenating traditional crafts, providing warm emotional companionship, and becoming a source of healing at your fingertips.
Why do you choose this form of hand crochet?
Because handwork carries three values that cannot be replaced by machines:. Inheriting value: crochet is a tradition of handcraft spanning generations, and we keep this craft shining in modern life. Emotional value: each stitch embodies the craftsman's concentration and mind, which makes the work have a unique "soul temperature". Aesthetic value: the subtle irregularity of handwork makes each work a unique work of art.
Where does the product design inspiration come from?
Our inspiration comes from multi-integration: the collision between retro handicrafts and modern cute aesthetics, the combination of classic needling handed down from generation to generation with contemporary popular culture, the observation of all things in nature-from round animals to imaginary wonderful creatures, the delicate perception of daily life-those lovely moments that make us smile.

Recommended Blogs

🌿“The Art of Slowing Down: Discovering Joy Through Kismet’s Handmade Crochet”✨

At Kismet, we believe that even the smallest handmade pieces can brighten a room, soften a busy day, and create meaningful connections between people. Our brand is built upon a simple truth: when something is crafted slowly, lovingly, and by hand, it carries a warmth that mass-produced items never can. ...

🌿“The Art of Slowing Down: Discovering Joy Through Kismet’s Handmade Crochet”✨>✨“Threads of Joy: How Kismet Weaves Emotion Into Every Stitch”🫶

Life today moves unbelievably fast. From juggling deadlines to managing everyday responsibilities, most of us barely pause long enough to breathe. At Kismet, we believe that even the smallest handmade item can become an anchor—a tiny reminder to slow down, create warmth around ourselves, and reconnect with the moments that truly matter. ...

✨“Threads
🌤️(

🌤️( ˶ˆᗜˆ˶ )♡“Joy You Can Hold: The Soulful Beauty of Kismet Crochet & Embroidery”🤍

In a world that moves at lightning speed, we often forget the quiet moments—the pauses that let us breathe, feel, and reconnect with the people and spaces that matter most. At Kismet, handmade isn’t just a craft. It’s a gentle philosophy. A reminder that warmth can be woven, emotions can be shaped, and comfort can be held—stitch by stitch. ...

🎀“Beyond Cute: The Soulful Craftsmanship Behind Kismet’s Handmade Knit Creations.”🐾

In a world that moves fast — often too fast — we sometimes forget how deeply we long for softness, charm, and a little bit of magic. At Kismet, our handmade knitwear, woven crafts, and delicate embroidery pieces offer exactly that: a pause, a smile, and a warm reminder that the simplest things often bring the most comfort. ...

🎀“Beyond

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